How to develop your KM strategy?

A recent question on LinkedIn asked how to start thinking about developing a Knowledge Management (KM) infrastructure.

The starting point for thinking about developing your KM infrastructure is to have a look at what kind of organisation you have, what your main Knowledge Management needs are, and how KM will add business value for your organisation.

One useful starting point for your KM strategy is proposed in an article by Hansen, Nohria, and Tierney in the Harvard Business Review.

The article, entitled “What’s your strategy for managing knowledge?” argues that organisations fall primarily into one of two categories: firstly organisations, like management consultancies, that rely on being able to provide expert, high quality contextualised knowledge and expertise (e.g. consultants in the field need to tap expert knowledge from within the organisation to provide high quality highly contextualised expert advice to a client); and secondly organisations focused around standardised technical products and related information (for example, a photocopy machine manufacturer or a company selling financial products), that primarily need indexed and efficient access to standard codified knowledge.

Hansen, Nohria and Tierney argued that you need to start by identifying what kind of organisation you have and what your information needs are, and then primarily focus either on a “personalisation” strategy (putting up infrastructure such as Communities of Practice to help people find each other and tap rich contextual information from other people) or a “codification” strategy, where information is identified, codified, and stored for later retrieval in some kind of effective information store.

So, how do you start developing your KM infrastructure?

1. Start with the business problem and the business value to be delivered first.
2. Identify what kind of strategy (codification or personalisation) to pursue to deliver this value and address the KM problem
3. Think about the systems required from a people and process point of view
4. Finally, think about what kinds of technical infrastructure (e.g. IT systems) are required to support the people and processes identified above
5. Implement the systems and processes with appropriate change management and an iterative staged release.

Sorry, comments are closed for this post.

How to develop your KM strategy?

A recent question on LinkedIn asked how to start thinking about developing a Knowledge Management (KM) infrastructure.

The starting point for thinking about developing your KM infrastructure is to have a look at what kind of organisation you have, what your main Knowledge Management needs are, and how KM will add business value for your organisation.

One useful starting point for your KM strategy is proposed in an article by Hansen, Nohria, and Tierney in the Harvard Business Review.

The article, entitled “What’s your strategy for managing knowledge?” argues that organisations fall primarily into one of two categories: firstly organisations, like management consultancies, that rely on being able to provide expert, high quality contextualised knowledge and expertise (e.g. consultants in the field need to tap expert knowledge from within the organisation to provide high quality highly contextualised expert advice to a client); and secondly organisations focused around standardised technical products and related information (for example, a photocopy machine manufacturer or a company selling financial products), that primarily need indexed and efficient access to standard codified knowledge.

Hansen, Nohria and Tierney argued that you need to start by identifying what kind of organisation you have and what your information needs are, and then primarily focus either on a “personalisation” strategy (putting up infrastructure such as Communities of Practice to help people find each other and tap rich contextual information from other people) or a “codification” strategy, where information is identified, codified, and stored for later retrieval in some kind of effective information store.

So, how do you start developing your KM infrastructure?

1. Start with the business problem and the business value to be delivered first.
2. Identify what kind of strategy (codification or personalisation) to pursue to deliver this value and address the KM problem
3. Think about the systems required from a people and process point of view
4. Finally, think about what kinds of technical infrastructure (e.g. IT systems) are required to support the people and processes identified above
5. Implement the systems and processes with appropriate change management and an iterative staged release.

Sorry, comments are closed for this post.